FEAR the Bird
New member
Just had this email exchange about season Tics.
“I hope this email finds you doing well. I am writing in reference to your men’s basketball season tickets. It is generally our office policy to mail tickets no later than two weeks prior to the first home game. Unfortunately, this year we were unable to hit this benchmark. Please note, we are working with campus Mail Services to get these shipped to you as soon as possible. We expect to receive them from the printer in the coming days and plan to have them in your hands prior to the game next Tuesday, October 30th.
For those interested, the online Reissue functionality will be available beginning Friday of this week. A detailed instructional guide for ticket reissue will be sent to all season ticket holders no later than
Friday. This functionality allows you the opportunity to reprint your tickets at home if they are lost.
If you selected to pick up your tickets at our office via Will Call, my office will contact you once your tickets are ready. If you selected Print-at-Home or Mobile Delivery, your tickets will be emailed prior to the first home game.
I apologize for any inconvenience. If you have any questions, please contact our office at 309.438.8000.”
Me: Thanks Bryan, I have been wondering about the tics. I appreciate the email and I hope the university corrects the situation next year. I am dedicated to ISU, but the delay isn’t good. Also, I am “old school” and don’t have a printer, so I hope I get them before the season starts!
Bryan: “Thank you for the email. I would agree with you. It is not good. We are making changes to make sure this will not happen in the future. You should have them in time for the game on Tuesday. If not, we can reprint your ticket for the game at our window on the day of the game. It is not necessary to do the reprint online. We will make sure you get into the game with no issue.
Once again, I apologize for the inconvenience. If you have any other questions, please let me know. Have a great evening!”
Nice job by Bryan, hope they get it fixed for next year.
“I hope this email finds you doing well. I am writing in reference to your men’s basketball season tickets. It is generally our office policy to mail tickets no later than two weeks prior to the first home game. Unfortunately, this year we were unable to hit this benchmark. Please note, we are working with campus Mail Services to get these shipped to you as soon as possible. We expect to receive them from the printer in the coming days and plan to have them in your hands prior to the game next Tuesday, October 30th.
For those interested, the online Reissue functionality will be available beginning Friday of this week. A detailed instructional guide for ticket reissue will be sent to all season ticket holders no later than
Friday. This functionality allows you the opportunity to reprint your tickets at home if they are lost.
If you selected to pick up your tickets at our office via Will Call, my office will contact you once your tickets are ready. If you selected Print-at-Home or Mobile Delivery, your tickets will be emailed prior to the first home game.
I apologize for any inconvenience. If you have any questions, please contact our office at 309.438.8000.”
Me: Thanks Bryan, I have been wondering about the tics. I appreciate the email and I hope the university corrects the situation next year. I am dedicated to ISU, but the delay isn’t good. Also, I am “old school” and don’t have a printer, so I hope I get them before the season starts!
Bryan: “Thank you for the email. I would agree with you. It is not good. We are making changes to make sure this will not happen in the future. You should have them in time for the game on Tuesday. If not, we can reprint your ticket for the game at our window on the day of the game. It is not necessary to do the reprint online. We will make sure you get into the game with no issue.
Once again, I apologize for the inconvenience. If you have any other questions, please let me know. Have a great evening!”
Nice job by Bryan, hope they get it fixed for next year.